We felt that in order to maximise our impact with every interaction it was imperative to become more aware of how we behave and how we understand that what we say has a huge bearing on our ability to build trust and establish rapport. Oliver educated our team to appreciate the subtleties of behaviour and empower them all with a better appreciation and understanding of how to best interact with new and existing clients.
Since the training our sales team have displayed an increase in results of approx. 20%Win to Loss ratio increased seasonally by 30% compared to last year.
The behavioural change in the team is clear. I can actually see and hear their verbal tools being positively implemented. We are now more than happy to recommend The Business Brain Programme to anyone wanting to develop their potential and talent.”